We have a 1-day return policy, which means you have 24 hours after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds or returns will only be processed with the original buyer.
To start a return, you can contact us at email@example.com. Do include the reason(s) of return, along with photos showing the condition of the product. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types and conditions of items cannot be returned, such as used items. Please get in touch if you have questions or concerns about your specific item.
Furthermore, we cannot accept returns of products on sale, discounted items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make an exchange for the new item.
If there are issues with the item that you have received, please drop us a message on any of our contact channels within 24 hours of receiving the item. Please also provide relevant photos/videos for us to verify the condition. We will notify you once we’ve inspected the condition, and let you know if the refund was approved or not. If approved, we will request for your details to process the refund. You may also be requested to sign a Release of Liability form to safeguard both parties’ interests. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will not be able to provide refunds for items that are not under our responsibility, which include, but are not limited to:
- Delivery fees
- Costs incurred during logistics
- Personalisation costs done in accordance to customers’ requests
- Items that are repackaged and/or redistributed after arrival at the initial destination
You can always contact us for any questions at firstname.lastname@example.org.